What data does an employer send to MyMynd?
The only data employers provide to MyMynd is your full name and work details, including email address, role and department, as this is the minimum data required to create the assessments.
How is the data employers give to MyMynd transferred?
We have created a secure Google sheet for your employer. This is stored securely in the Google cloud and will be managed by your employer to keep it up to date.
I don’t want to participate in the MyMynd assessment, how do I remove my details?
There are three ways to remove your details:
- You can opt out within the timeline agreed with your employer by emailing us at support@mymynd.co.uk.
- You can ask your employer to remove your details from the Google sheet they have provided to MyMynd and inform us.
- You can delete your account from within the MyMynd platform.
How do you process the data you receive from an employer?
We import the data directly from the employer’s secure Google sheet. This is then uploaded into the MyMynd system generating an account for each individual employee.
Once the account is created and individuals are emailed and asked to start their assessment; all processing is complete, at which point, we become the data controller and manage the data directly with the consent of each individual employee. No further data is inputted into the system.
What data will my employer see?
An employer will ONLY have access to the Google sheet they administer for inputting employee data (full name, email address, role and department). Employers are not able to access any data within the MyMynd platform. Employers receive an aggregated workforce report to provide them with an overview of the results for all employees who took the assessment within an agreed period. However, we have minimum volumes of participants to ensure no individual data is identified within these aggregate reports.
What data security precautions do you use?
All data is stored in separate databases. Therefore, no personal information is held with any assessment data or is identifiable. We use end-to-end private key encryption for all data transmission and apply Amazon Web Services serverless technologies to manage the MyMynd platform.
Are MyMynd a Data Processor or a Data Controller?
We are a data processor on behalf of our client (employer), processing their employee data (full name, gender, email address) and uploading it into the MyMynd platform. For all data held within the MyMynd platform we are a data controller.
What personal data will be collected?
Pre-assessment we will collect for each employee: Full name, work email address, role and department.
When you take the assessment for the first time, you will be given the option to provide: your gender, ethnicity and age group for demographic monitoring purposes only.
Post-assessment, for each person that completes the MyMynd assessment, we will collect: their assessment result against each indicator used in the MyMynd assessment; and tracking usage data within the MyMynd platform.
How do I take the MyMynd assessment?
You should receive an email from MyMynd inviting you to take the assessment. The email contains a link that will take you straight into the MyMynd assessment.
How long does the MyMynd assessment take to complete?
On average the assessment takes 8-10 minutes to complete. You may take as much time as you want to.
Can I save my answers and return later to complete the assessment?
Yes, you can pause your assessment and return at a later time point. Should this be your first time taking the assessment and you have not set up an account yet, please go back to your assessment invite email to continue. Otherwise, go to our login page and sign in to continue.
Can I re-take the assessment?
Yes. You can retake the assessment as many times as you like. For optimum results we recommend retaking the assessment every 4-6 weeks and engaging with the tools and resources suggested in the MyMynd Wellness Centre in between each assessment so that you can track and monitor your progress. You can retake the assessment from the ‘re-take assessment’ button within the results page of the platform.
What happens after I complete the assessment?
After you complete the assessment, you will be asked to complete a short registration process. First, you must set a password so you can return to your results at any time. Optionally, you can then tell us a bit more about yourself (your age group, gender and ethnicity) and set up Multi-Factor-Authentication (MFA) for added security. You will then be taken into your results. You can log back into your MyMynd account at any time, by going to the login page. Enter your email and password and revisit your results at your convenience.
How do I set up my account?
After you complete the assessment, you will be asked to complete a short registration process. This contains three steps:
- Set a password. You must set a password so you can return to your results at any time.
- Tell us about yourself (optional). You can add your age group, gender and ethnicity.
- Set up MFA (optional). Add Multi-Factor-Authentication for added security.
You will then be taken into your results.
I receive an error message when trying to set my password?
The system might ask you to revise your details when setting up your account if your new password does not conform with the advised constraints (the password must contain 12 characters, an uppercase letter, a lowercase letter and a symbol).
I want to change my email
If you want to update your work email to your personal email, click here for a step-by-step guide.
I forgot my password
Go to the MyMynd login page. Click ‘Forgot Password’. Please enter your email address to receive a link to create a new password. For a step-by-step guide on resetting your password, click here.
I’ve lost my email with my access to MyMynd?
Please email us at support@mymynd.co.uk and provide your name, employer and work email address.
When do I get my assessment results?
You receive your assessment results and report immediately after finishing a short registration process at the end of your assessment.
You can also log back into your MyMynd account at any time, by going to the login page. Enter your email and password and revisit your results at your convenience.
Any problems please contact us directly at support@mymynd.co.uk.
Who sees my results?
In general, only you will have access to your results directly following completion of your assessment and upon logging back into your user account, unless you provide someone else with your login details. The only exception to this is where your results identify multiple indicators in the ‘concern’ range. If this happens our team of Responders will be given access to your report and will contact you directly by email, to arrange a follow up call. This is so that they can validate your results and discuss them with you to answer any questions you may have.
If you do not wish to speak with the Responder, please let them know when they contact you.
I’ve received a notification from a Responder to discuss my results, what does that mean?
Our Responders are trained mental health support workers who will only reach out to you, by email, if your results have triggered flags in the assessment that suggest you may need some further support. If a Responder contacts you via email to arrange a call they will send you a link to enable you to book a call with them at a convenient time so that they can validate and explain your results.
If you do not want to speak with a Responder, please let them know as they are instructed to continue to follow up with you to make contact.
What is the ‘Your key areas for attention’ section?
These are three specific areas that you may need help with and that we recommend you look at first. Clicking on any of the three indicators will take you straight into the corresponding learning module of the MyMynd Wellness Centre, where you can access further resources and self-help tools.
Can I download my results?
Yes. On your results page there is a button labelled ‘Download report’. This will open up a pop-up window in your browser and this will allow you to download as a .pdf or print your report.
How do I access the support materials?
When you complete your assessment and reach your results there are several ways you can access the MyMynd support materials which are all held within the Wellness Centre:
1. In your results, you can click on any of your indicators (e.g. Happiness) and a new tab will open in your browser that will take you directly into the Wellness Centre pages for that indicator.
2. There is a button labelled ‘Explore Wellness Centre’ both at the top and bottom of your results page that takes you into the Wellness Centre homepage.
I have been invited to have a call with a Responder, should I be worried?
No. Receiving an invitation for a Responder call is not a cause for concern. It does not mean that you are being labelled with a mental health problem nor that any assumptions are being made about your overall performance in any situation. It simply means that your assessment results have identified some areas where you might benefit from additional support.
What is a Responder call?
The purpose of the Responder call is to provide clarity and reassurance on your MyMynd assessment results. Our Responders will signpost you towards relevant resources and support you in finding and referring into a therapeutic service that is right for you. Our Responders will also offer you a 2-week follow-up call to check in with you, see how you are getting on and answer any questions you may have. If you would prefer, our Responders can also follow up with you via email.
Please note that our Responder service is not therapeutic service and any advice provided by the Responder should not be considered an alternative to seeking professional help.
How do I book my Responder call?
If your assessment results identify that you might benefit from additional support, you will be given the option to book a Responder call when you first access your MyMynd report. Simply click on the “book a call” button and select a time that works for you from the calendar provided. Once you have booked a call, you’ll receive a confirmation email with details of your booking (date, time and the instructions to join).
If you choose not to book a Responder call via your report, a series of reminders will be sent to your registered email address periodically over the course of two weeks. Each reminder will include a Calendly link which you can use to book a call, along with information on specific MyMynd resources and further support services that you may find helpful.
How long is a Responder call?
Our Responder calls take around 15 minutes to complete. During this time the Responder will walk you through your assessment results, answering any questions or concerns you may have, before guiding you to the MyMynd resources and further support services relevant to your individual needs.
Can I cancel my Responder call if I change my mind?
Yes. You can cancel your scheduled Responder call at any time by clicking on the “cancellation” link at the bottom of your confirmation email. This will notify the Responder that you no longer wish to speak with them.
If you do not wish to cancel your call completely but simply need to reschedule to a different time, please click on the “reschedule” link at the bottom of your confirmation email instead. This will take you back to the Calendly booking page where you can select a more convenient time from the calendar provided.
What is an intervention session?
Depending on the outcome of your initial responder call, you may also be invited to book some additional intervention sessions with your Responder. The purpose of the intention sessions are for you to receive ongoing 1-2-1 support with specific MyMynd resources relevant to your assessment results. You may be entitled to up to 6 intervention sessions to help you develop specific skills and attributes to improve your overall well-being.
Please note that this is not therapeutic service and any advice provided by the Responder should not be considered an alternative to seeking professional help. All interventions and resources provided by a Responder should be used on an ongoing basis and in conjunction with therapeutic support.
What is the difference between a Responder call and an intervention session?
The purpose of a responder call is to help you get a better understanding of your assessment results, answer any questions you may have, and to signpost you to relevant resources and support services based on your wellbeing needs.
The intervention sessions offer a more in-depth exploration of your current mental health and wellbeing needs and involve working closely with a Responder on a weekly basis, focusing on specific resources and tools to improve your resilience.
The Responder suggested that I go and see my GP but what should I tell them?
When you go and see your GP you can tell them that you have recently taken an evidence-based behavioural health assessment using the MyMynd platform and, based on your results, one of our trained mental health Responders has recommended that you seek further advice and support.
In the event that a Responder recommends going to see your GP, they will send you a referral letter which you can print (along with a copy of your report) to take with you to your appointment. This letter will explain to the GP what MyMynd is, the validity of the MyMynd assessment and the reason for the referral.
To print your report, log into your account (click here), go to the results and click on the button saying ‘Print Report’ which will take you to a document that you can either print or save as a file and email.
The Responder mentioned something called IAPT but I can’t remember what this is?
IAPT stands for Improving Access to Psychological Therapies and is an NHS programme that was set up in 2008 with the aim of helping people better understand and manage their mental health. The programme offers a range of free talking therapy services, all of which are evidence-based and delivered by fully trained and accredited practitioners.
You can search for and self-refer into your local IAPT service here.
Is IAPT confidential/who will know if I use it?
As IAPT is an NHS program, any information included in your referral and any information about your care going forward will be shared with your GP once your referral form has been submitted. Some statistical information is also shared with the Department of Health but this is completely anonymous and will not disclose your identity.
If you opt to have one of our Responders complete an IAPT referral on your behalf during your Zoom call, none of the information you provide will be recorded by the Responder, or MyMynd, and will only be available to the IAPT service you are referring into and your GP once the referral form has been submitted.
Once I have submitted an IAPT referral, how long will I have to wait to speak to a therapist?
Waiting times vary between services but the most recent data suggests that 75% of people who refer into an IAPT service start treatment within 6 weeks of referral. However, there can be up to an 18 week wait for some services.
Why are the waiting times for some IAPT services so long?
Waiting times for services are dependent on a) the level of demand and b) the availability of practitioners in the area. Areas with greater demand have longer waiting times. By contacting your chosen service provider directly you should be able to find out how long the current waiting period is. Once you have submitted a self-referral form, some services also allow you to check your position in the queue for treatment.
The Responder mentioned something called CBT, what is this?
CBT stands for cognitive behavioural therapy and is a type of psychotherapy which focuses on how your thoughts and beliefs affect your feelings and behaviour. CBT teaches you healthy coping skills for managing any difficulties you are facing alongside goal-setting strategies to help you move forward. You can find out more about CBT and how it works by clicking here.
Can I choose an IAPT service that doesn’t offer CBT?
Yes. Whilst CBT is the most broadly used form of therapy for anxiety and depression, there are a number of other NICE recommended therapies which you might choose to try instead. These include things like counselling, couples and family therapy, group therapy and guided self-help. However, not all IAPT services will offer all five choices so the type of therapy you receive will also depend largely on what is available in your local area. For more information on the different types of talking therapies click here.
What is NICE?
NICE stands for National Institute for Health and Care Excellence. It is an executive public body of the Department of Health in England and is responsible for publishing guidance on how health and social care professionals should care for people with specific concerns, based on the best and most recent clinical evidence.
Can I cancel my IAPT referral if I change my mind?
Yes. If you have self-referred into an IAPT service you can cancel your referral at any time by contacting the service provider directly. Their contact details should be available on their website alternatively, you can find them via the NHS IAPT service finder.
Aside from IAPT, are there any other support services that I can access?
Yes. There are a number of charities and third sector organisations in the UK which provide free access to various talking therapy and support group services. Click here to open the Hub of Hope service finder to search for services in your local area.
What is the Wellness Centre?
The Wellness Centre is your personal wellbeing hub which you can access after completing the assessment. It consists of comprehensive learning modules for each of the indicators used in your assessment.
What are the MyMynd modules?
MyMynd have created comprehensive guides to each of the indicators used in your MyMynd assessment. Each module explains what the indicator is, why it is important to your mental health and wellbeing and what you can do to improve your functioning in that area. They include helpful videos, self-help tools and additional resources that you can use to improve your score and thrive.
What are the universal resources?
In addition to the core learning modules we have created several universal modules that contain resources and practices that contribute to good mental health and wellbeing regardless of your total function score. For example, you can learn more about Practising Gratitude or Meditation & Mindfulness.
What is the difference between the risk, resilience and supplemental indicators?
- Resilience indicators – protective factors that help preserve your mental health and wellbeing.
- Risk indicators – challenges or potential threats to your mental health and wellbeing.
- Supplemental indicators – external influences that pose a potential threat to your mental health and wellbeing as well as your physical safety.
Who wrote the MyMynd modules?
All of the learning modules were developed by our product specialists, who have backgrounds in clinical psychology and neuroscience, in collaboration with our practitioner psychologists Professor Richard Gilman and Dr Mike Hymans.
Which module should I start with?
The modules are designed to follow-on directly from the MyMynd assessment. So, the order in which you should complete them depends on your assessment results. You should start with your lowest scoring indicator(s) (those that were ‘High Concern’). The report contains a ‘Your key areas for attention’ section to guide you towards 3 modules you should start with. Once you have worked your way through the module(s) and completed the tools, you could then look back at your assessment results and choose one of the ‘Some Concern’ or ‘Satisfactory’ indicators to work on next.
Where can I access more information about the MyMynd indicators?
Our team is currently creating a ‘Wellness Library’ which will be accessible from the Wellness Centre in the future. This will include a repository of additional resources such as articles, videos, TED talks, books and podcasts for each of the risk and resilience indicators used in the MyMynd assessment.
In the risk and resilience modules, what is the “understanding your score” section for?
The “understanding your score” section is designed to give you a better understanding of what your score for each indicator on the MyMynd assessment actually means and how you can get the most out of the information and tools provided in the corresponding modules.
Why do the supplemental modules not have an “understanding your score” section?
Scoring for the supplemental indicators works differently to the other indicators. The supplemental indicators only measure concern (e.g. that a potential threat to your mental health or wellbeing has been identified from your score) or no concern (there is likely no threat to your mental health or wellbeing based on your score).
However, without a follow-up call, we are not able to make a definitive judgement. It is your responsibility to decide whether your circumstances classify as a concern and to seek appropriate help.
Do I have to read every section of a module or can I skip straight to the tools?
We recommend reading all of the information in the support modules so that you get a clear understanding of the indicator and why it’s important for you to work on it.
However, it’s not compulsory and you can skip straight to the tools by scrolling down.
What are the additional resources for?
The additional resources are there to provide further information on specific indicators. They include helpful additional articles and videos that we have identified related to these indicators.
We have included specific tools in the Anxiety and Depression modules to help you both 1) cope in the moment (when experiencing any difficult emotions or distress), and 2) cope long-term (to find ways of reducing the frequency and intensity of those moments).
Additionally, research shows that both of these indicators are closely linked to the other indicators in the MyMynd assessment. Take some time to revisit your assessment results and work on any other indicators which are scored as ‘High Concern’ or ‘Some Concern’ as this will likely have a positive effect on your overall mental health and wellbeing.
If you are experiencing significant distress and need to speak to someone it is important that you SEEK MEDICAL HELP from your GP as soon as possible or contact one of the emergency helplines provided in the Wellness Centre.
How do I know if I need an emergency helpline?
If you feel unable to wait to speak to someone or if your safety and wellbeing are in immediate danger, either call 999 in an emergency, or 101 if a non-emergency.
How many tools are there per module?
The number of tools varies between modules depending on the complexity of the indicator. In general, each module has a minimum of four tools and our team will continue to research and develop new tools that will be added to the Wellness Centre over time.
How do I know which tool to start with?
We recommend following the “step of the process” icons to navigate your way through the tools in each module. If you are short on time you could also begin with the tools which are the quickest to complete. Use the icon guide to help you decide.
Who created the tools and what are they based on?
All of the tools were researched, created and developed by our product specialists in collaboration with our practitioner psychologists. They are based on the principles of cognitive behavioural therapy (CBT), positive psychology and life coaching.
Why do some of the tools seem similar?
When developing the tools our team created different tools to account for different preferences. Therefore, similar tools provide for a range of methodologies. For example, in the Practising Gratitude module, ‘The Gratitude Jar’ is a creative way of practising daily gratitudes, compared to the traditional approach delivered through writing a ‘Gratitude Journal’.
How can I use the downloadable resources for each tool?
The materials section for each tool contains printable PDF worksheets for you to complete in your own time. Once you have decided which tool(s) you want to try out, simply download the PDFs and either fill them out in your Browser or print them. There is no limit on how many times you can download any of the worksheets so you could complete the same worksheet each week and then set aside some time to review your answers and reflect on your progress.
Do I have to complete a tool in one go, or can I come back to it at a later time?
We recommend that you give yourself enough time to read and understand the instructions for a tool and then complete it in the same sitting to ensure that you are fully focused on what you’re doing, so you get the best results. However, we realise that this is not always possible which is why we have created the PDF worksheets. You can complete them at your convenience.
If you do not manage to complete a tool in one go, we would suggest that you do so within a reasonable amount of time i.e. don’t start and then leave it a week before coming back to it.
What should I do if I don’t understand a tool or get stuck?
If, after reading the instructions, you don’t understand a tool, or if you get stuck in the middle of completing a tool, please get in touch via email (support@mymynd.co.uk) and we will be happy to help.
What happens when I have completed all the tools for a module?
Once you have completed all of the tools for a module, have a look back at your MyMynd assessment report and see if there are any other indicators you could work on. If you don’t have any indicators in the ‘some concern’ or ‘high concern’ ranges, then you could look at the modules for indicators which are ‘satisfactory’ or ‘optimal’ to ensure that you maintain a good level of functioning in these areas. Finally, feel free to retake the assessment once you have tried some of the tools and at least 4 weeks have passed since you last completed the assessment.
What are the icons for?
The icons are there to help guide you through the different tools in each of the learning modules.
What does the “step of the process” icon mean?
Improving your functioning for any of the indicators in the MyMynd assessment is a process and the tools in each of the modules are organised into different steps which enable you to complete that process. The “step of the process” icon identifies which tools belong to which step. For example in the Hope module there are three steps towards becoming more hopeful:
Step 1 – goals
Step 2 – pathways
Step 3 – agency
What does the “time required” icon mean?
It refers to the minimum amount of time recommended to complete each tool in order for it to be beneficial. There is no maximum time limit.
Still stuck? Contact us on support@mymynd.co.uk.