{"id":631,"date":"2021-12-18T21:52:17","date_gmt":"2021-12-18T21:52:17","guid":{"rendered":"https:\/\/wellness.mymynd.co.uk\/?page_id=631"},"modified":"2025-03-21T14:15:36","modified_gmt":"2025-03-21T14:15:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/wellness.mymynd.co.uk\/cy\/uk\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":2688,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"resource.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-631","page","type-page","status-publish","hentry"],"acf":{"wellness_subheading":"","wellness_heading":"Frequently asked questions","wellness_content":"","wellness_video_quote":"","wellness_video_or_image":"image","wellness_youtube_or_vimeo":"youtube","wellness_vimeo_id":"","image":1667,"flexible_content":[{"acf_fc_layout":"accordion","heading":"","text":"","sections":[{"heading":"Data use","content":"
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\r\n\r\nWhat data does an employer send to MyMynd?<\/strong>\r\nThe only data employers provide to MyMynd is your full name and work details, including email address, role and department, as this is the minimum data required to create the assessments.<\/span>\r\n\r\nHow is the data employers give to MyMynd transferred?<\/strong>\r\nWe have created a secure Google sheet for your employer. This is stored securely in the Google cloud and will be managed by your employer to keep it up to date.<\/span>\r\n\r\nI don't want to participate in the MyMynd assessment, how do I remove my details?<\/strong>\r\nThere are three ways to remove your details:<\/span>\r\n
    \r\n \t
  1. You can opt out within the timeline agreed with your employer by emailing us at support@mymynd.co.uk<\/a><\/span>.<\/li>\r\n \t
  2. You can ask your employer to remove your details from the Google sheet they have provided to MyMynd and inform us.\u00a0<\/span><\/li>\r\n \t
  3. You can delete your account from within the MyMynd platform.\u00a0<\/span><\/li>\r\n<\/ol>\r\nHow\u00a0do you process the data you receive from an employer?<\/strong>\r\nWe import the data directly from the employer\u2019s secure Google sheet. This is then uploaded into the MyMynd system generating an account for each individual employee.\r\n\r\nOnce the account is created and individuals are emailed and asked to start their assessment; all processing is complete, at which point, we become the data controller and manage the data directly with the consent of each individual employee. No further data is inputted into the system.\r\n\r\nWhat data will my employer see?<\/strong>\r\nAn employer will ONLY have access to the Google sheet they administer for inputting employee data (full name, email address, role and department). Employers are not able to access any data within the MyMynd platform. Employers receive an aggregated workforce report to provide them with an overview of the results for all employees who took the assessment within an agreed period. However, we have minimum volumes of participants to ensure no individual data is identified within these aggregate reports.<\/span>\r\n\r\nWhat data security precautions do you use?<\/strong>\r\nAll data is stored in separate databases. Therefore, no personal information is held with any assessment data or is identifiable. We use end-to-end private key encryption for all data transmission and apply Amazon Web Services serverless technologies to manage the MyMynd platform.\r\n\r\nAre MyMynd a Data Processor or a Data Controller?<\/strong>\r\nWe are a data processor on behalf of our client (employer), processing their employee data (full name, gender, email address) and uploading it into the MyMynd platform. For all data held within the MyMynd platform we are a data controller.\r\n\r\nWhat personal data will be collected?<\/strong>\r\nPre-assessment we will collect for each employee: <\/span>Full name, work email address, role and department.<\/span><\/i>\r\n\r\nWhen you take the assessment for the first time, you will be given the option to provide: your gender, ethnicity and age group<\/em> for demographic monitoring purposes only.\u00a0<\/span>\r\n\r\nPost-assessment, for each person that completes the MyMynd assessment, we will collect: <\/span>their assessment result against each indicator used in the MyMynd assessment; and tracking usage data within the MyMynd platform.<\/span><\/i>\r\n\r\n<\/div>\r\n<\/div>"},{"heading":"Taking the MyMynd assessment","content":"How do I take the MyMynd assessment?<\/strong>\r\nYou should receive an email from MyMynd inviting you to take the assessment. The email contains a link that will take you straight into the MyMynd assessment.\r\n

    How long does the MyMynd assessment take to complete?<\/strong>\r\nOn average the assessment takes 8-10 minutes to complete. You may take as much time as you want to.<\/p>\r\n

    Can I save my answers and return later to complete the assessment?<\/strong>\r\nYes, you can pause your assessment and return at a later time point. Should this be your first time taking the assessment and you have not set up an account yet, please go back to your assessment invite email to continue. Otherwise, go to our login page<\/a> and sign in to continue.<\/p>\r\n

    Can I re-take the assessment?<\/strong>\r\nYes. You can retake the assessment as many times as you like. For optimum results we recommend retaking the assessment every 4-6 weeks and engaging with the tools and resources suggested in the MyMynd Wellness Centre in between each assessment so that you can track and monitor your progress. You can retake the assessment from the \u2018re-take assessment\u2019 button within the results page of the platform.<\/p>\r\nWhat happens after I complete the assessment?<\/strong>\r\nAfter you complete the assessment, you will be asked to complete a short registration process. First, you must set a password so you can return to your results at any time. Optionally, you can then tell us a bit more about yourself (your age group, gender and ethnicity) and set up Multi-Factor-Authentication (MFA) for added security. You will then be taken into your results. You can log back into your MyMynd account at any time, by going to the login page<\/a>. Enter your email and password and revisit your results at your convenience."},{"heading":"Setting up your MyMynd account","content":"

    How do I set up my account?<\/strong>\r\nAfter you complete the assessment, you will be asked to complete a short registration process. This contains three steps:<\/p>\r\n\r\n